You can collect your Thing any time during the opening hours of the location you reserved from.
Check the opening hours of your local Benthyg Cymru location
Simply go to our website, hover over the Locations button and click on the name of your local Benthyg Cymru location.
Scroll down on your location's page to see three headings with handy info on
Where we are, How to reach us, and Opening hours.
Click on the Opening hours tab to see when the location will be open on the day you're due to collect.
Plan your journey: public transport and car parking
On the Location page for your local Benthyg Cymru location on our website, you can find information about buses, trains, bike racks and car parking nearby.
Simply click on How to reach us to start planning your journey.
Collecting the Thing yourself, or asking a friend for help?
Quick Tip: The only thing you need to collect your Thing is the email address used to
make the reservation.
It's absolutely fine for a friend or neighbour to collect your Thing on your behalf!
We just ask borrowers to make sure the person collecting is 18+ and physically capable of transporting the Thing - please note that some of our Things are heavy or bulky.
All you or a friend/neighbour need in order to collect is your reservation confirmation email. That's it!
Don't have a car? Need help getting your Thing home?
No problem - we offer a delivery service for our Things! Simply choose the delivery option at check-out and we'll take it from there.
Tips and help
- We recommend bringing a bag or rucksack to help collect your Thing. You can find more information about packaging on your Thing's page on our website, under the 'Good to know' heading.
- Be sure to check over your Thing(s) at collection for any missing parts. If something isn't right or the Thing has been returned unacceptably dirty by the previous borrower, please tell our team before you take it home!
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