Help! My Thing is broken

It's always best to get in touch with us ASAP so we can troubleshoot before you return, as we can’t help with a problem we don’t know about!

What happens if a Thing breaks during my borrow?

Unfortunately our Things sometimes do misbehave - it's just part and parcel of being borrowed by lots of people. We try to offset this as much as possible by providing the best possible quality Things we can get our hands on, and making sure our team cleans, maintains and fixes Things between borrows.

We'll do our very best to help you and we know that it's frustrating but ask for your patience and co-operation. The earlier you tell us about a problem, the more we can help you.

Our objective is fear-free borrowing. We know damages happen, and that 99% of the time these aren’t intentional. We simply ask that borrowers are honest about what’s happened.

If something breaks or stops working, follow these simple steps:

• Check the instructions for your Thing for any troubleshooting advice.
• Get in touch with our team - get in touch via our Contact page to report the issue and see if there's any additional troubleshooting guidance we can provide.